But for small or new businesses, it can be hard to invest in good help desk software because most software providers charge very high subscription fees. In this article, we'll look at some of the low-cost help desk software options that businesses can use to give great customer service without going bankrupt.
Freshdesk is a popular help desk software with a free version for small businesses that don't need a lot of support. The free version can be used by up to three support agents and has basic features for managing tickets, working as a team, and automating tasks. Freshdesk has a variety of paid plans starting at $15 per agent per month for businesses with more complex support needs.
Freshdesk also has a free version for small businesses that don't need a lot of support. The free version can be used by up to three support agents and has basic features for managing tickets, working as a team, and automating tasks. Paid plans for Freshdesk start at $15 per agent per month and include features like advanced reporting and integrations.
Help Scout is cloud-based help desk software that gives businesses a simple and easy-to-use way to handle customer service. Help Scout offers a free trial period and a standard plan that starts at $20 per user per month. Some of the features of the standard plan are email tickets, a knowledge base, and automation.
Help Scout has a free trial period and a standard plan that starts at $20 per user per month. Some of the features of the standard plan are email tickets, a knowledge base, and automation. Paid plans for Help Scout include more advanced features like live chat, phone support, and integrations with popular business tools.
Spiceworks is another popular piece of free help desk software with features like ticket management, knowledge base management, and automated ticket routing. The software also has a number of tools for IT management, such as monitoring the network and keeping track of stock.
Open-source help desk software like osTicket is used by many people and is free to use. Some of the features of the software are managing tickets, integrating email, and managing a knowledge base. Since osTicket is open-source software, it can be changed and adapted to fit the needs of your business.
HubSpot Service Hub is a complete piece of software for customer service. It has features like tickets, live chat, a knowledge base, and customer feedback. HubSpot's service hub has a free version with basic features like ticketing and team email. Paid plans start at $45 per user per month, which is a little more than the other options on this list. However, the software's many features make it a good value for businesses that need more advanced support.
Zoho Desk is another inexpensive help desk software that offers a free version for businesses with up to three support agents. There are features like email ticketing, automation, and team collaboration in the free version. Paid plans for Zoho Desk start at just $12 per agent per month and include more advanced features like social media ticketing, advanced analytics, and dashboards that you can customize.
Zoho Desk also has a free version for companies with up to three support agents. There are features like email ticketing, automation, and team collaboration in the free version. Paid plans for Zoho Desk start at just $12 per agent per month and include more advanced features like social media ticketing, advanced analytics, and dashboards that you can customize.
There are many low-cost help desk software options on the market that can help small businesses provide great customer service without breaking the bank. By choosing a software solution that fits their specific support needs, businesses can improve their customer support processes, make their customers happier, and grow their business.
Also, there are numerous free help desk software options out there that can help businesses manage their customer support processes more effectively. By choosing a software solution that meets your specific support needs, businesses can offer great customer service, improve customer satisfaction, and grow their business without spending a lot of money.