In her Instagram account @msritaavila, the 47-year-old veteran actress said it was her first time to eat at the luxury buffet restaurant located at The Block in SM City North Edsa in Quezon City, but the experience turned out to be disgusting when she discovered a foreign object in her meal.
Rita said the manager told her that all of their kitchen staff wear hairnets as if telling her that the hair strand came from someone else, a customer maybe.
"Well, this explanation cannot change the fact that there is hair in their laing," the actress posted. Laing is a spicy vegetable dish cooked in coconut milk that originated in the Bicol region in the Philippines.
In her caption, Rita said there were six witnesses who were with her on the table. She also described the Vikings branch as "nakakadiri" (gross).
In her reply to a follower's comment, the actress said the manager "lacks knowledge in handling customers properly" and making her feel that their kitchen staff did nothing wrong was "offensive."
When a netizen shared a similar experience, Rita said, "it is so sad to have a resto like that. sadder that the manager is not trained to deal well with complaints."
She went on to say:
SOMEONE SENT ME A YOU.TUBE VIDEO OF A RAT INFESTED VIKINGS AT MOA. I HOPE VIKINGS GROUP WILL TRULY TAKE GOOD CARE OF THE INNOCENT CUSTOMERS WHO GO THERE TO ENJOY, CELEBRATE & EAT WHAT THEY SERVE. #havemercy"
#VIKINGS #RESTAURANT #SMTHEBLOCK #FOODANDSANITATION #PHILIPPINES #VikingsLuxuryBuffet #EatLikeAViking #BUFFET #LAING #HAIR #FOOD #OFFENSIVE 6 witnesses with me on the table. Sorry pero nakakadiri VIKINGS SM THE BLOCK. Does the mangager really think his explanation is enough? So ano yun, customer ang nagbuhol ng buhok sa dahon ng gabi?!!!
Rita's next step regarding the incident is unknown.
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Coolbuster.net is willing to publish the side of Vikings on the issue.