Globe Gears Up With New IT System

To complement its brand-new, modernized network, Globe Telecom is set to roll out in March a new IT system geared towards improving the quality of customer experience.

This will also enable the Company to better manage its customer relationships across various product offerings including prepaid and postpaid wireless, wireline, and broadband operations.

globe telecom logo

In 2011, Globe announced its major investment of US$ 90 million to modernize its IT infrastructure including business support systems (BSS) and enterprise data warehouse. The brand new IT system is expected to greatly improve customer experience with seamless handling of transactions across channels such as Stores, hotline, online self serve, and even social network sites.

“Our modernized IT system will provide a new level of personalized customer experience that our subscribers have been looking for. Customer care will be a highlight because the new system allows us to listen and respond better to our customers’ needs. It will also give our frontliners more quality time with the customers because of its user-friendly system interface,” said Henry Aguda, Chief Information Officer of Globe Telecom.

Aguda says that transitioning Globe customers to the new system will be done carefully in phases. “During the transition period, the availability of our mobile services is paramount. Our customers will be able to call, text, or do mobile browsing, and any impact will be minimal. We will handhold our subscribers as we transition to the new system. We are taking great care that our customers are properly informed of the changes so they will not experience any unnecessary inconvenience as we move to the new system.”

To proactively inform its subscribers, Globe has sent out customer letters and advisories on the schedule of the first phase of migration. More public announcements will also be made near the actual transition dates. Unleashing the power of a modernized IT system that would match the complexity of their transactions and sophisticated needs, Globe Postpaid, Platinum subscribers, and Tattoo Postpaid (mobile broadband) subscribers will be among the first to move to the new system and enjoy its benefits.